Villa Massis Vacation Rental Policy
EARLY CHECK-IN/PRE-REGISTRATION:
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3 p.m. then Pre-Registration and payment may be required. Please contact the manager directly to make reservations and complete a credit card authorization form prior to your arrival at +501-614-1506.
CHECK-OUT PROCEDURE:
Check-out time is 11 a.m. Please check-out with the manager so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact the manager prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
DEPOSIT & CANCELLATION:
For the confirmation of the reservation it is necessary to pay 50% of the total amount upon making the booking and the other 50% 15 days before the arrival date.
Acceptable Payment
- Credit card payments, Paypal, Bank Deposit
Cancellation Policy
Low & High Season
- Up to 15 to 7 days or less prior to arrival 50% penalty
- 7 to 3 days or more to arrival: 75% penalty
- 3 days or less 100% penalty
DISCOUNTS:
We do not offer discounted room rates for participation or employment in organizations such as AAA, AARP, government employees, etc.
Currency & Exchange Rate
At Villa Massis, all prices are quoted in U.S. Dollars (USD). The official exchange rate is 2 Belize Dollars (BZD) to 1 U.S. Dollar (USD). Guests may pay in either currency, and we will apply this fixed exchange rate for all transactions.
VISITORS:
No visitors after 9:00 p.m. Visitors must notify the manager upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including the jacuzzi,and kitchen. As a registered guest, you are responsible for your visitor at all times.
NO IN-ROOM PARTY:
Villa Massis enforces a No In-Room Party Policy to ensure we can protect the establishment and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 9:00 P.M. If found with more “people” not listed on the Guest Registration Form after 9:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be access Guest Compensation Disturbance Fee.
FREE WiFi ACCESS:
Access to our WiFi is free for our registered guests. The WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Villa Massis assumes no liability for guest use.
LINEN CHANGING:
Your comfort is very important to us. For guests staying multiple nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our manager if you have any additional questions or concerns.
LOST & FOUND POLICY:
Villa Massis assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (+501) 614-1506 and we will try to assist you in locating your lost item.
FOUND ITEMS:
Villa Massis is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear, and miscellaneous toiletries are discarded.
ROOM KEYS:
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to the manager at Check-out.
UNCLAIMED ITEMS/NO CONTACT:
Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are
CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, and essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
IN CASE OF EMERGENCY OR FIRE:
Please notify the manager in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of the door and in the Guest Information Notebook located in the room.
FIRE SAFETY POLICY:
The villa is fully equipped with smoke detectors, fire safety information in Guest Room Notebook, and emergency evacuation plans on the door of the room. Please review this important information.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
DAMAGE TO ROOM: Damage to the room, fixtures, furnishing, and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to the property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe polish, etc. will result in a charge for the special cleaning, repair, or replacement of the damaged article.
DAMAGE AND/OR THEFT OF THE PROPERTY:
You are liable for any damage however caused (whether by the deliberate, negligent, or reckless act) to the room (s), the premises, or property caused by you or any person in your party whether or not staying at the villa during your stay. Villa Massis reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Villa Massis as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to the contracting specialist making the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
CHANGES OR MODIFICATION TO THE HOTEL POLICY/HOUSE RULES:
Villa Massis reserves the right to amend, modify, change, cancel, vary or add to these Policies/House Rules or the arrangements and content featured on our website at any time without prior notice. Please check our website regularly for updates to Policy/House Rules. Any modification to these Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Policy/House Rules is located on our website, in the Guest Room Notebook, and available from the manager upon request.
PARKING AT OWN RISK:
All vehicle(s) must be listed on the registration at check-in. Parking for registered guest(s) is free. All vehicles are parked at the risk of the owner. Villa Massis shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the property. If a vehicle is left in the parking lot after the guest has departed without the written consent of the establishment, Villa Massis reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on the premises.
